Avoid the Truth

Why do leaders avoid the truth?

Most organizations will say they invest in their people, and that may be true. They pay for training, they offer benefits. But paradoxically, how often do we as leaders avoid difficult conversations with poor performers until a “last straw” moment and we fire them? (Oops, so much for the investment in professional development!) Sure, there […]

How to apologize

How to Apologize

Asana, our project management software company, recently published a blog post called, “How to Say Sorry at Work” that really resonated for us.   We’ve summarized some of their thoughts and added a few of our own based on our work with hundreds of leaders and leadership teams. Healthy relationships are important for teams to […]

Difficult employees

How to deal with difficult employees

I came across this great infographic the other day and it got me thinking about the steps to deal with difficult employees. There are a few things that I’ve learned over time when issues crop up around communication and difficult people in the workplace: It’s often not isolated to one person or one issue; Band-aid […]

When your toughest conversations are with yourself

We’ve written a fair bit and worked with a lot of organizations around Essential Conversations — our workshop program that helps leaders have difficult conversations with others (employees, peers, suppliers, etc). The program works well, has a lot of a-ha moments, and helps leaders figure out how to have the conversations they’ve been avoiding. However, […]