office betrayal

What to do when faced with an office betrayal

While we expect some office politics or complicated workplace relationships, sometimes folks are blindsided by an office betrayal. As a leadership coach, I hear different ways people feel betrayed in business. Things like: I confided in a coworker, who then gossiped to others and hurt my professional reputation. I found out that my relationship with […]

Avoid the Truth

Why do leaders avoid the truth?

Most organizations will say they invest in their people, and that may be true. They pay for training, they offer benefits. But paradoxically, how often do we as leaders avoid difficult conversations with poor performers until a “last straw” moment and we fire them? (Oops, so much for the investment in professional development!) Sure, there […]

How to apologize

How to Apologize

Asana, our project management software company, recently published a blog post called, “How to Say Sorry at Work” that really resonated for us.   We’ve summarized some of their thoughts and added a few of our own based on our work with hundreds of leaders and leadership teams. Healthy relationships are important for teams to […]

Difficult employees

How to deal with difficult employees

I came across this great infographic the other day and it got me thinking about the steps to deal with difficult employees. There are a few things that I’ve learned over time when issues crop up around communication and difficult people in the workplace: It’s often not isolated to one person or one issue; Band-aid […]