Avoid the Truth

Why do leaders avoid the truth?

Most organizations will say they invest in their people, and that may be true. They pay for training, they offer benefits. But paradoxically, how often do we as leaders avoid difficult conversations with poor performers until a “last straw” moment and we fire them? (Oops, so much for the investment in professional development!) Sure, there […]

Ladder Of Assumptions

The Ladder of Assumptions

What kind of preparation do you do for important work-related conversations? What kind of thoughts do you have during a crucial dialogue?  What approach do you take when you follow-up on a conversation? Many of us will brainstorm points we need to cover so we don’t forget. Maybe if it’s a particularly sensitive topic we’ll carefully […]

employee retention strategies

Our five favourite employee retention strategies

Do you want to keep your best employees? You might think money, vacation time, health benefits are things that keep people working hard. In a few cases, that might be true, but more often than not, those financial benefits rank low on why we stay in a job. Think back over your career, the jobs […]

Difficult employees

How to deal with difficult employees

I came across this great infographic the other day and it got me thinking about the steps to deal with difficult employees. There are a few things that I’ve learned over time when issues crop up around communication and difficult people in the workplace: It’s often not isolated to one person or one issue; Band-aid […]