Performance Conversations

How to have a performance conversation (today)

We’ve talked before about how to turn difficult conversations into essential conversations. You know, the times when you should talk with someone about something but you just don’t want to get into the discussion because it could get ugly. Unfortunately, staying quiet to avoid conflict or upset can backfire. Not only can things get worse, […]

Avoid the Truth

Why do leaders avoid the truth?

Most organizations will say they invest in their people, and that may be true. They pay for training, they offer benefits. But paradoxically, how often do we as leaders avoid difficult conversations with poor performers until a “last straw” moment and we fire them? (Oops, so much for the investment in professional development!) Sure, there […]

How to apologize

How to Apologize

Asana, our project management software company, recently published a blog post called, “How to Say Sorry at Work” that really resonated for us.   We’ve summarized some of their thoughts and added a few of our own based on our work with hundreds of leaders and leadership teams. Healthy relationships are important for teams to […]

How to shift from directive leadership to decisive leadership

How to shift from directive leadership to decisive leadership

Making decisions is an art. Making them fast, with grace – style even – is something that leaders everywhere aspire to achieve. We all have an image in our minds about a strong, charismatic leader who makes decisions off the side of their desk, solving problems in an instant. I want to challenge that idea. […]