poor performance

Practical approaches to avoid poor performance from your team

One of the harder aspects of leadership is effectively dealing with poor performance. It might be that a team member is: Not pulling their weight Not meeting deadlines Creating conflict or involved in conflict with someone else Chronically late or absent Not meeting sales targets And the list goes on… As a leadership coach, I […]

Performance Conversations

How to have a performance conversation (today)

We’ve talked before about how to turn difficult conversations into essential conversations. You know, the times when you should talk with someone about something but you just don’t want to get into the discussion because it could get ugly. Unfortunately, staying quiet to avoid conflict or upset can backfire. Not only can things get worse, […]

Avoid the Truth

Why do leaders avoid the truth?

Most organizations will say they invest in their people, and that may be true. They pay for training, they offer benefits. But paradoxically, how often do we as leaders avoid difficult conversations with poor performers until a “last straw” moment and we fire them? (Oops, so much for the investment in professional development!) Sure, there […]

How to apologize

How to Apologize

Asana, our project management software company, recently published a blog post called, “How to Say Sorry at Work” that really resonated for us.   We’ve summarized some of their thoughts and added a few of our own based on our work with hundreds of leaders and leadership teams. Healthy relationships are important for teams to […]