solving problems

The key benefits to solving problems, now

Do you feel like you’re constantly solving problems?  For some folks, it’s as though they get one thing sorted and another pops up – or maybe the same kind of problem recurs.  Bill Murray fans might call it a Groundhog Day situation, which sounds cuter than it feels, but the more technical term is being […]

problem-solving leaders

Six Characteristics of Problem-Solving Team Leaders

A big part of any leadership role is being able to troubleshoot. It might be strategizing to get a project that has derailed back on track, attracting new business or leveraging technology. Whatever the problem, there are four basic steps that problem-solving leaders generally use: Define the problem Generate options Evaluate and choose an option […]

Performance Conversations

How to have a performance conversation (today)

We’ve talked before about how to turn difficult conversations into essential conversations. You know, the times when you should talk with someone about something but you just don’t want to get into the discussion because it could get ugly. Unfortunately, staying quiet to avoid conflict or upset can backfire. Not only can things get worse, […]